GetActive eZ & Slim are clip-on devices. You can keep them in your pocket, hang it with your necklace or clip on to your clothes. eZ has a clip, which can be on your waist (on belt or trouser). Slim has a fine clip design, hence it can be clipped on pocket, bra or fine clothes with a maximum of two milimeter stretch. Hence, avoid clipping Slim on belts or any other thick clothes.
When you are in a motorized vehicle, due to the bumps on the road or change of gear/paddle, you may find increase of steps in your overall reading. This cannot be avoided, as motion detector senses this on a continuous basis. If we try to filter this as noise, it may give erroneous readings on actual motion. With a target of 8,000 to 10,000 steps, this false positive counts will not be more than 5%.
You cannot switch-off the device. It goes on sleep mode automatically, when motion is not sensed for a particular duration.
Please install the following VC runtime service pack for Windows 32-bit and try installing GetActive again on your PC: Download
For GetActive eZ, memory in the device can store DATA for 30 days. And for GetActive Slim, DATA is stored for 10 days. The device will overwrite the previous data with new data on an incremental basis. Hence we recommend syncing of DATA once every week.
If you are using GetActive eZ or Slim, then USB port is the only way to transfer DATA from your device to cloud server. It does not support Bluetooth or any other wireless form of data transfer.
If you have already registered your GetActive, then you only need to download the client software on your office computer. Please download GetActive files to your office system. Now you can SYNC your device as well as open dashboard on your office computer. Please remove any pop-up restrictions, if any on your PC.
Yes, on registration, device DATA is reset to ZERO. You will lose any STEPS you have taken prior to registration. Your count starts NOW!
There could be two possibilities, one could be the browser issue, i.e. your default browser is Internet Explorer (less than version 9), and the second possibility is that the device is faulty, due to which date and time resets automatically.
This is a very rare situation. Your client software may have got corrupted. Please uninstall the GetActive software and reinstall it. If the problem persists, please contact GetActive at email@example.com.